Birchwood Cottages has always taken great pride in the quality care, services and support we provide to our residents.
When it comes to helping our residents age well and live fully, we strive to better our best. We proactively seek out ways to innovate and improve what we do. We are committed to moving forward on a path to continuous quality improvement. And our efforts have not gone unnoticed.
In February, we were honored to receive the first of three levels of recognition for the Steps to Excellence program from LeadingAge Minnesota, the state’s largest association of organizations that serve older adults in independent senior housing, assisted living, adult day, and skilled nursing settings.
We are incredibly proud of this accomplishment and know that it would not have been possible without our dedicated staff who are united in our shared mission to provide person-centered care for our residents.
To achieve the first level of Steps to Excellence, we focused on developing effective, systematic approaches to key operational processes within our organization. By completing this initial phase of the Steps to Excellence program, Birchwood Cottages has demonstrated its commitment to creating effective systems throughout our organization that will enable us to better serve older adults, empower our staff teams, and achieve and sustain quality efforts more efficiently and effectively.
Quality never ends. It’s a continuous journey, and one we are better prepared to take because of our participation in the Steps to Excellence
We will use what we are learning to further engage all our staff in performance excellence and to help them better understand our mission and embrace our values as they carry out their work. That, combined with our continued commitment to help our residents live their best lives, will greatly improve the experience of all who live and work at Birchwood Cottages.
Our staff and residents are integral to our committed commitment to Performance Excellence in Aging Services. We invite you to join us on our path to continuous quality and to share your ideas on how we can do better. We look forward to the work that we will do together at Birchwood Cottages.